Warranty

NOVA GAMING CONTROLLERS LIMITED WARRANTY

At Nova Gaming Controllers, we are committed to providing you with high-quality products that are free from defects and malfunctions. To ensure your satisfaction, we offer the following warranty protection:

WARRANTY COVERAGE

We offer a standard 6 month warranty from the day of shipping on the following modified parts: Clicky Bumpers, Clicky Face buttons, Triggers and Mechanical Rear Buttons/ Paddle as well as a 3 month Stick drift coverage for standard analogs (Stick drift coverage is only covered on the controller send in service, drift repairs and covered on controllers purchased at Novagamingcontrollers.com).

We offer a life time warranty on Hall Effect sticks and guarantee you'll be drift free.

The Warranty period can be extended by 6 months by purchasing our Extended Warranty as an add on to your controller purchase.

During the warranty period, if your controller develops a fault/ defect we will either repair, replace or provide a refund of your purchase price (excluding shipping). We will cover all costs for repairing/ replacing your Nova Gaming Controller, excluding shipping costs.

For warranty claims within the warranty coverage period, the customer will be responsible for all costs associated with delivering the controller to our facility. Once we receive your product, we will repair or replace it at our discretion.

STICK DRIFT WARRANTY

We also cover Analog Drift / Stick Drift within the same warranty. For both Hall Effect Thumbsticks and regular thumbsticks, stick drift is considered if the thumbstick has a bias of more than 5% on any side. This is because Hall Effect Thumbsticks, like regular thumbsticks, use a traditional centering spring which is found on all standard gaming controllers. Centering springs do not always have a perfect center due to their physical design. They tend to have a slight bias in each direction after the thumbstick is moved.

When installing Hall effect sticks we calibrate these to the center while also calibrating the circularity test, the circularity test is not perfect and results can vary from controller to controller, example a SCUF PS5 controller has a larger accent ring and turning circle than a standard PS5 Dualsense due to the SCUF faceplate shell being bespoke for that company and made with larger holes for the sticks, therefore when installing Hall effect sticks on SCUF PS4/ PS5 controllers the range of circularity can be higher.

Circularity can range from as low as 4.00% to anywhere up to 18% per stick. This is not a defect. 

PS5 TOUCHPAD & DPAD

Furthermore the modifications we do can affect the touch/ tracking functionality of the PS5 dual sense touchpad. Additionally on some versions of PS5 controller when we are changing the touch pad front shell/ plate, the LED can be seen to shine through when the controller is tilted. The input of the touchpad when being pressed is not affected. This therefore cannot be claimed as a warranty fault.

The modifications we do can affect the feel of the DPAD, in some instances the DPAD may feel firmer than normal. The input of the DPAD when being pressed is not affected. This therefore cannot be claimed as a warranty fault.

HAPTIC FEEDBACK/ TRIGGERS

Additionally when we are installing Clicky trigger mods, in xbox series controllers the trigger magnets are removed, in PS5 controllers the haptic feedback will not work post modification, this is the same when we are installing a PS5 remap chip.

PLEASE NOTE:

  • Your warranty will be void if the controller seal has been damaged, peeled, removed, or tampered with in any way. Warranty is void when there are signs that the controller has been opened in any way.
  • Our warranty is only covered by the parts that were modified and installed by Nova Gaming Controllers.
  • Our warranty does not cover the following issues and will need to be reviewed by tech support:
    • Normal wear and tear, which refers to the natural deterioration of parts due to normal use and aging or dirt/ dust build up, including but not limited to face button input issues.
    • Damage due to blunt force or fall damage.
    • Liquid or fire damage
    • Outer shell damage
    • Charging/lithium ion battery issues
    • Connectivity issues
    • The warranty does not cover damage resulting from the use of goods for commercial purposes related to business operations.
  • Finally, please note that our controllers are hand-made by our Nova technicians. As a result, there may be slight differences per controller.

REPAIRS AND REPLACEMENTS

Repairs and replacements will be free of charge within the warranty period. However, shipping charges will apply.

The customer will be responsible for all shipping costs relating to the delivery of warranty claims to and from our facilities.

If you need any assistance, please email us at support@novagamingcontrollers.com or complete the below form