Nova Gaming Controllers has grown into a leading name in the gaming industry. Based in Liverpool, UK, our company has spent over a year perfecting the craft of creating custom pro controllers. Our commitment to innovation, quality, and exceptional design has made us the go-to brand for gamers who demand the best. From our early beginnings to now, our journey has been marked by relentless dedication to providing gamers with controllers that enhance their play and define their gaming experience.

Controller Repairs: Got stick drift or unresponsive buttons? Our expert technicians will have your controller working like new in no time.

Mods: Enhance your gameplay with our custom mods. From mappable rear buttons and hall effect sticks to clicky bumpers and triggers, we tailor your controller to your needs.

Custom Pro Controllers: Design your dream controller with our custom pro controllers. Choose from a variety of colors, styles and features to create a controller that's uniquely yours.

Fast Turnaround: We know you can't wait to get back to gaming, so we ensure quick and efficient service.

Quality Assurance: Our controllers are built to last, using only the highest quality parts and meticulous craftsmanship.

Great Deals: Enjoy competitive pricing and special offers on all our services. Follow us for the latest deals and promotions!

Join the Nova Gaming family and elevate your gaming experience.

Visit us at novagamingcontrollers.com and follow us on social media for updates, tips, and exclusive offers!

Our commitment to excellent customer service means you can expect a response to messages in less than 24 hours, or reach out directly with the mobile number provided below.

Need a controller built quickly?

Our expedited service guarantees a build time of 10 working days or less.

STANDARD BUILD TIME INFORMATION

Our current standard controller build time is 10 to 20 working days (excluding weekends and bank holidays) from the date your order was placed. This may increase during peak periods but we will always make sure we do everything we can to keep you informed & keep the process as quick as possible without effecting quality standards.

DELIVERY INFORMATION

🇬🇧 UNITED KINGDOM

Royal Mail 48, 24 Hours (Tracked) or Next day Special Delivery See Checkout for costings, 1 to 3 Working Days (After build time) depending on selection

🇪🇺 EUROPE

Royal Mail International (Tracked) See Checkout for Costings, 3-5+ Working Days (After build time)

🌍 REST OF WORLD

Royal Mail International (Tracked) See Checkout for costings, 5-7+ Working Days (After build time)

Working days are Monday - Friday (excluding UK Bank Holidays)

*Please note, international orders may be subject to import charges. You as the customer are responsible for paying the import charges.

INTERNATIONAL SEND IN CONTROLLERS:

The current UK threshold for import fees is £135.00, anything valued over this amount will incur an import fee.

We do not pay import fees for send in controllers, if we are asked to pay a fee your controller will be returned and order cancelled subject to our refund policy. Therefore please value your parcel accordingly.

SHIPPING PROVIDERS

We primarily use Royal Mail for shipping our orders.

Please note that once the shipping service provider marks your order as delivered, Nova Gaming Controllers will not be liable for any lost or stolen packages. It is recommended that you track your shipment and make necessary arrangements to ensure safe receipt of your order. If you have any concerns or issues with the delivery of your package, please contact the shipping service provider directly.

VAT CUSTOMS AND DUTY FEES

All controllers are shipped from our address in the UK. You may be responsible for additional fees related to customs duties and import taxes if we ship overseas. It is the customer's responsibility to pay any applicable fees. If customs duties or taxes are not paid and the package is returned to us, we will have to charge you for the cost of reprocessing and reshipping the order.

PO BOX ADDRESSES ETC

We will not be able to ship to PO Boxes or military addresses. Please provide either residential or business addresses.

If you are happy with the service provided we kindly ask that you leave us a review with your honest feedback!

How to reprogram the rear buttons:

1. Programmable Remapper

Using the PS5 Programmable Remapper:

In order to use the rear back buttons/ paddles, you must first Enter the “programming” mode.

To do this, the following key combination must be held together, as long as possible, until the LED lights up continuously white (about 3 seconds):

L1 + R1 + square + D-pad right

Then you hold the back button/ paddle button and the Controller button you want to map at the same time, until the indicator LED goes out (about 3 seconds) •

After the LED went out, the button/ paddle has been mapped, and you then need to repeat this step to map the other buttons/ paddle buttons.

2. Using Pre-set mode:

Saving Presets:

So that you can quickly switch between different back button mappings on the fly, pre-sets can be saved.

You can save up to 4 Presets.

To do this, the following key combination must be held together, as long as possible, until the LED lights up continuously white (about 3 seconds)

L1 + R1 + triangle + D-pad Right

Then you hold either: X, O, triangle or the square button until the indicator LED stops blinking.

You then need to follow step 1 above to set your back buttons for your preset.

A preset can be saved on each of the four Face buttons mentioned.

For example, you can save a different preset under X, Circle, Square and Triangle.

Switching Presets:

To switch between presets, you will need to hold

L1 + R1 + triangle + D-pad Right, until the LED lights up continuously white (about 3 seconds)

Then you hold either: X, O, triangle or the square button until the indicator LED stops blinking. For example, if you have held down X, you have now chosen the X preset back button mapping, follow the step to change to the Circle, Triangle or Square presets.

If you need any assistance, please call, text or whatsapp us on 07783133177, email us at support@novagamingcontrollers.com

NOVA GAMING CONTROLLERS LIMITED WARRANTY

At Nova Gaming Controllers, we are committed to providing you with high-quality products that are free from defects and malfunctions. To ensure your satisfaction, we offer the following warranty protection:

WARRANTY COVERAGE

We offer a standard 6 month warranty from the day of shipping on the following modified parts: Clicky Bumpers, Clicky Face buttons, Triggers and Mechanical Rear Buttons/ Paddle as well as a 3 month Stick drift coverage for standard and Hall effect modules (Stick drift coverage is only covered on the controller send in service hall effect mod, drift repairs and covered on controllers purchased at Novagamingcontrollers.com).

The Warranty period can be extended by 6 months by purchasing our Extended Warranty as an add on to your controller purchase.

During the warranty period, if your controller develops a fault/ defect we will either repair, replace or provide a refund of your purchase price (excluding shipping). We will cover all costs for repairing/ replacing your Nova Gaming Controller, excluding shipping costs.

For warranty claims within the warranty coverage period, the customer will be responsible for all costs associated with delivering the controller to our facility. Once we receive your product, we will repair or replace it at our discretion.

STICK DRIFT WARRANTY

We also cover Analog Drift / Stick Drift within the same warranty. For both Hall Effect Thumbsticks and regular thumbsticks, stick drift is considered if the thumbstick has a bias of more than 5% on any side. This is because Hall Effect Thumbsticks, like regular thumbsticks, use a traditional centering spring which is found on all standard gaming controllers. Centering springs do not always have a perfect center due to their physical design. They tend to have a slight bias in each direction after the thumbstick is moved.

When installing Hall effect sticks we calibrate these to the center while also calibrating the circularity test, the circularity test is not perfect and results can vary from controller to controller, example a SCUF PS5 controller has a larger accent ring and turning circle than a standard PS5 Dualsense due to the SCUF faceplate shell being bespoke for that company and made with larger holes for the sticks, therefore when installing Hall effect sticks on SCUF PS4/ PS5 controllers the range of circularity can be higher.

Circularity can range from as low as 4.00% to anywhere up to 18% per stick. This is not a defect. 

PS5 TOUCHPAD & DPAD

Furthermore the modifications we do can affect the touch/ tracking functionality of the PS5 dual sense touchpad. Additionally on some versions of PS5 controller when we are changing the touch pad front shell/ plate, the LED can be seen to shine through when the controller is tilted. The input of the touchpad when being pressed is not affected. This therefore cannot be claimed as a warranty fault.

The modifications we do can affect the feel of the DPAD, in some instances the DPAD may feel firmer than normal. The input of the DPAD when being pressed is not affected. This therefore cannot be claimed as a warranty fault.

HAPTIC FEEDBACK/ TRIGGERS

Additionally when we are installing Clicky trigger mods, in xbox series controllers the trigger magnets are removed, in PS5 controllers the haptic feedback will not work post modification, this is the same when we are installing a PS5 remap chip.

PLEASE NOTE:

• Your warranty will be void if the controller seal has been damaged, peeled, removed, or tampered with in any way. Warranty is void when there are signs that the controller has been opened in any way.
• Our warranty is only covered by the parts that were modified and installed by Nova Gaming Controllers.
• Our warranty does not cover the following issues and will need to be reviewed by tech support:
  • Normal wear and tear, which refers to the natural deterioration of parts due to normal use and aging or dirt/ dust build up, including but not limited to face button input issues.
  • Damage due to blunt force or fall damage.
  • Liquid or fire damage
  • Outer shell damage
  • Charging/lithium ion battery issues
  • Connectivity issues
  • The warranty does not cover damage resulting from the use of goods for commercial purposes related to business operations.
• Finally, please note that our controllers are hand-made by our Nova technicians. As a result, there may be slight differences per controller.

REPAIRS AND REPLACEMENTS

Repairs and replacements will be free of charge within the warranty period. However, shipping charges will apply.

The customer will be responsible for all shipping costs relating to the delivery of warranty claims to and from our facilities.

If you need any assistance, please email us at support@novagamingcontrollers.com or complete the below form